Chick-fil-A is America’s largest family-owned restaurant business. The foundation of this achievement has two basic pillars: Build a strong business strategy, and then put a talent management plan in place to support it. This drive towards a people-centric culture that governs their talent management, leadership development, and performance management processes. By building leaders that serve customers and employers well they “Create Raving Fans” and have built a brand recognized throughout the industry for its commitment to customer satisfaction. Join Andy Lorenzen as he shares insights into how this approach has supported their brand and their success by becoming a fully integrated cornerstone of their culture from top to bottom.
And to make sure you get the full experience of Chick-fil-A, they will be generously providing the food for the evening!
Andy Lorenzen, SPHR
Director, Organizational Effectiveness
Andy has organizational accountability for Chick-fil-A’s talent strategy, focusing on the full lifecycle of talent at the field and corporate levels, from recruitment through retirement.
Andy began his career at Chick-fil-A in 1994 serving Franchisees as an Area Marketing Director.
In 1998, Andy was asked to lead development of a range of programs aimed at enhancing the hourly Team Member job experience. In his current role, he serves corporate staff and Franchisees through the study of chain wide best practices, and the development of strategic initiatives focused on improvement of Chick-fil-A’s talent, organizational performance, and culture. He serves on Chick-fil-A’s Talent Council, Raving Fans Strategy Team, and Seminar Content Team.
Andy graduated from the University of South Carolina in 1992 with a BA in Political Science and History and has completed The Darden School’s Management Development Program and The Center for Creative Leadership’s HR Professional’s Leadership Certificate Program. He will attend Harvard’s General Management Program next fall.
He is a member of the Corporate Leadership Council’s Hourly Workforce Advisory Board. He has served as an organizing member of Hugh O’Brien’s Youth Leadership Seminars, sits on the United Way of Georgia’s Human Resources Advisory Board and serves on the board of the Atlanta Union Mission. Andy is a member of the Human Resources Planning Society, The Atlanta Human Resources Leadership Forum, and the Society for Human Resources Management, with an SPHR certification.
Andy resides in Marietta and is married to Robin. Andy and Robin have two children, a son, Wyatt; and a daughter, Maggie. They are members of St. Peter and St. Paul Episcopal Church in Marietta, GA.